Privacy Policy

1. Information We Collect

Network Onsite Services LLC collects information necessary to provide IT support and managed services to our clients. This includes:

• Contact information (name, email, phone number, business address)
• Business information (company name, industry, number of employees)
• Technical information (network configurations, hardware/software inventory, IP addresses)
• Service request details and support tickets
• Payment and billing information
• Website usage data (cookies, analytics, IP addresses)

2. How We Use Your Information

We use the collected information to:

• Provide IT support, maintenance, and managed services
• Respond to service requests and technical issues
• Process payments and maintain billing records
• Improve our services and customer experience
• Send service updates, maintenance notifications, and important announcements
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Trusted vendors who assist in delivering our services (e.g., cloud providers, payment processors)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure access controls, regular security audits, and employee training. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and technical documentation may be retained for up to 7 years for compliance purposes.

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

7. Cookies and Tracking

Our website uses cookies to improve user experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser preferences.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.