Terms of Service

1. Agreement to Terms

By accessing or using the services of Network Onsite Services LLC ("we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Network Onsite Services provides professional IT support and technology services, including but not limited to:

• On-site IT support and troubleshooting
• Network setup, configuration, and security
• Structured cabling installation
• Managed IT services and proactive monitoring
• Cloud and email migrations
• VoIP and conference system installation
• CCTV and access control systems
• Emergency IT support

3. Service Scheduling and Availability

Regular business hours are Monday-Friday, 8:00 AM - 6:00 PM EST. Emergency support is available 24/7 for active managed service clients and emergency service requests. Service appointments must be scheduled in advance unless requesting emergency support.

We reserve the right to reschedule appointments with reasonable notice due to unforeseen circumstances. Clients must provide at least 24 hours notice for cancellations to avoid a cancellation fee.

4. Pricing and Payment

Service fees are based on our published pricing structure:

• One-Time Visits: $150/hour (2-hour minimum)
• Block Hours: Discounted prepaid hour packages
• Managed Services: Monthly retainer-based plans
• Project Work: Custom quotes provided upon request

Payment is due upon completion of service for one-time visits. Managed service plans are billed monthly in advance. Invoice terms are Net 15 for business accounts. Late payments may incur a 1.5% monthly interest charge.

5. Client Responsibilities

Clients agree to:

• Provide accurate information about technical issues and systems
• Provide safe and reasonable access to work areas
• Maintain current backups of critical data (we recommend but do not guarantee data integrity)
• Provide necessary credentials and permissions for system access
• Follow our recommendations for security best practices
• Pay invoices promptly according to agreed terms

6. Warranties and Disclaimers

We warrant that services will be performed in a professional and workmanlike manner. However:

• We do not guarantee specific outcomes or results
• Technology services carry inherent risks; we are not liable for data loss except in cases of gross negligence
• Third-party products and services are subject to their own warranties
• We make no warranties regarding system uptime or performance beyond our Service Level Agreement (SLA)

7. Limitation of Liability

Our total liability for any claim related to our services shall not exceed the amount paid by the client for services in the preceding 12 months. We are not liable for indirect, incidental, consequential, or special damages, including lost profits, business interruption, or data loss, except where prohibited by law.

8. Confidentiality

We treat all client information as confidential and will not disclose it to third parties except as necessary to provide services or as required by law. Clients agree to keep proprietary information about our processes, methodologies, and recommendations confidential.

9. Termination

Either party may terminate managed service agreements with 30 days written notice. We reserve the right to immediately terminate services for non-payment, breach of terms, or abusive behavior. Upon termination, clients must pay for all services rendered and return any equipment or materials provided.

10. Governing Law

These Terms of Service are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Central Florida. If any provision is found unenforceable, the remaining provisions remain in full effect.

11. Contact Information